Desktop Support

Desktop Support
After reading the desktop support chapter, I have learned great points that assist teachers and students. Choosing appropriate equipment is essential for teachers to create helpful and significant lessons. Technology coordinators are responsible for choosing and purchasing the technology for the school or district and work with users to develop the specifications for technology to be purchased. Also, they should help schools to allocate the technology where it will be most effective and equitable for learners and teachers. Technology can be costly, for this reason some schools face problems purchasing equipment, Frazier (2004) explains that school districts can reduce their costs of purchasing equipment by using factory-refurbished equipment, equipment that is coming “off-lease” with another organization, used equipment and equipment that is surplus from a large organization that has been refurbished by commercial to seller.

Teachers who use technology in their school should create rules for using technology and then ask the student to follow them. In the ergonomics and selection section, the author paid some attention to ideas that can help students and teachers to use technology in a useful and knowledgeable way. In addition, the technology coordinators should create rules for teachers and students to follow rules that will make the technology ready to use at any time.


Integrating software into education is very important for educators and teachers. Selected software suites should allow users access to the same tools regardless of the students’ location. In this section, I have leaned some options for the licensing of software. Some organizations may choose to purchase equipment including software to reduce the continual costs. Other organizations may choose licenses that are separate from the equipment. This depends primarily on what software packages they wish to have installed on the machine. The advantage here is saving the district installation. In this case, the technology coordinators recommend checking what manufactures are offering for educational organizations. Also, they should ensure an appropriate number of licensed copies for all programs that will be installed on school or district equipment.


In this section, I have learned that viruses cause considerable harm with the school’s or district’s technology resources. Thus, the technology coordinators should be responsible for protecting the school’s or district’s technology resources. Also, all school computers should install virus detection software to protect the computers from viruses. In addition, networks should be protected from viruses by using a special version of anti-virus programs that are designed to provide protection on server environment. Finally, educators should be trained by the technology coordinators to follow the rules of safe computer use to avoid the security threats, as virus or other risks may affect their networks or technology resources.


I have learned that the technology coordinator can assist teachers in choosing the specifications of equipment, which can make lessons more effective and useful for the students. Also, I have learned great steps from the authors that will help me to inform my students to use technology in a good way. As a teacher, I have learned how I can effectively protect computers from viruses, worms and other security threats. Finally, even if I have learned many things that will help me in my school, I need the technology coordinator’s assistance in making sure equipment is properly maintained and repaired as necessary.